IT Technical Liaison

3 days ago

Agra, Uttar Pradesh, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: IT Support Executive

The role of the IT Support Executive is to provide technical assistance and support to users of client software. This includes responding to inquiries regarding errors, problems, or requests, as well as identifying and resolving technical issues.

Key Responsibilities:
  1. Provide technical assistance to users of client software
  2. Identify and resolve technical issues
  3. Use the IT Service Management system to review and respond to requests for support
  4. Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources or vendors
  5. Interact with end-users to understand issues from a business perspective
  6. Work with end-users to reproduce reported issues in test environments and report those issues to the development team or application vendor
  7. Perform maintenance of existing custom software, including end-user support
  8. Monitor performance of applications after implementation
  9. Able to communicate status and issues to supervisor

Responsibilities also include troubleshooting network connections, installing client-side software, and providing setup email on mobile devices. Additionally, this role involves answering incoming Service Desk emails by creating tickets and collecting basic client information, company details, user data, issue summaries, and affected party details.

Required Skills and Qualifications:
  • Technical skills in troubleshooting and resolving technical issues
  • Ability to interact with end-users effectively
  • Knowledge of IT Service Management systems
  • Strong communication and problem-solving skills
  • Ability to work independently and prioritize tasks efficiently

As an IT Support Executive, you will be responsible for ensuring that clients receive high-quality technical assistance and support. If you are a detail-oriented individual with excellent communication skills and a passion for resolving technical issues, we encourage you to apply for this exciting opportunity.

Benefits:

This role offers a competitive salary package, comprehensive training programs, and opportunities for career growth and professional development. In addition, our organization values employee satisfaction and well-being, offering flexible working arrangements and regular feedback sessions.

Others:

Our team operates with a culture of transparency, trust, and open communication. We believe in fostering a collaborative and inclusive work environment that encourages creativity, innovation, and continuous learning. Join us and take your first step towards a rewarding career in IT support

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