Lead - Settlement & Reconciliation Professional
5 days ago
As a Lead for Settlement and Reconciliation, you will be responsible for leading day-to-day business delivery, ensuring timely settlements and resolution of operational issues. This role aims to improve delivery and requires a strong understanding of NPCI products and operational SOPs.
What You Will Do:
• Lead business delivery activities and maintain oversight over all operational SOPs and protocols for settlement & reconciliation of NPCI products
• Ensure timely report generation on regular / adhoc basis
• Provide offline and online assistance to banks in solving operational issues, onboarding, and other concerns
• Drive recovery of funds from banks and other activities like chargeback, arbitration, etc
• Ensure accurate and timely follow-up of compliance-related activities and resolution of disputes such as cashback complaints, merchant refunds, penalty processing, etc.
• Collaborate with Build Technology for complex issues (L3 level) resolution for any operational activity
• Identify workflows and business processes for hyperautomation to improve customer service, cut operational costs, and gain competitive advantage
Requirements:
- 6 to 10 years of experience
- BE / B.Tech or MBA Preferred
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