Frontline Technical Specialist

7 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 14,25,000
Job Description

We are seeking a skilled technical professional to fill the role of Support Engineer L1. This position involves monitoring and maintaining our infrastructure, ensuring optimal performance and resolving technical issues in a timely manner.

This is an exciting opportunity for individuals with a strong technical background and excellent communication skills to work efficiently in a fast-paced environment.

Key Responsibilities:
  • Infrastructure Monitoring: Regularly check CPU, Memory, Hard disk size, Log size, and other vital server parameters to identify potential performance issues.
  • Issue Reporting: Notify the appropriate teams of any performance issues that exceed thresholds, providing detailed reports for resolution.
  • Scheduled Task Management: Monitor scheduled tasks on the system and verify their successful completion. Rerun tasks with failures.
  • Error Reporting: Inform L2/L3 teams of technical errors for prompt resolution.
  • Communication: Respond to new items/tickets via email, teams channel, and ticketing system, gathering additional information as required.
  • Issue Validation: Reproduce issues in the testing environment and provide feedback to L2 teams for validation and resolution.
Required Skills:
  • Customer-Facing Experience: Minimum 3+ years of experience interacting with customers.
  • L1 Support Experience: At least 3 years of experience managing application or infrastructure support at the L1 level.
  • IAM System Support: SailPoint or IAM system support experience is highly valued.
  • Communication: Excellent written and verbal communication skills to address customer queries within defined SLAs.
  • Ticket Validation: Experience in validating customer-issued tickets based on internal testing environments.
  • Technical Background: Strong foundation in Java and scripting technologies is an added advantage.

This role requires a strong technical background, excellent communication skills, and the ability to work efficiently in a fast-paced environment. If you have the passion to deliver exceptional support experiences, we encourage you to apply.

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