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Linux System Operations Expert

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Job Overview

We are seeking an experienced Senior Hosting Product Specialist to join our team. As a key member of our hosting infrastructure group, you will play a critical role in ensuring the stability and maintenance of our hosting products.

This position requires strong technical skills and experience in Linux administration, Windows server management, and application protocols such as SMTP, HTTP, FTP, IMAP, and POP. Knowledge of cloud systems, hardware, and applications like Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres), Nginx/Apache, and Tomcat is desirable.

  • Monitor product stability using internal tools.
  • Provide L1/L2 support for all hosting products, including cPanel, Plesk, VPS, Cloud, and Dedicated servers.
  • Handle incident response, troubleshooting, and fixes for various products and services.
  • Communicate clearly on tickets and phone calls regarding issues.
  • Exhibit a sense of urgency to resolve issues.
  • Build advanced automation workflows for automating repeated issues.

You will work closely with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook. Your primary focus will be to ensure SLAs and operational standards are met and raise tickets to internal groups to resolve recurrent problems. A liaison with engineering teams for RCA's and permanent resolutions on issues affecting production sites is also required.

Responsibilities

  1. Stability monitoring and issue resolution.
  2. Product support and incident response.
  3. Automation and workflow development.
  4. Liaison with internal teams for problem-solving.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • 5+ years of experience in Linux system administration, Windows server management, and application protocols.
  • Strong understanding of cloud systems, hardware, and applications.
  • Excellent communication and teamwork skills.

Preferred Skills

  • Cloud systems: AWS, Azure, Google Cloud.
  • Database Systems: MySQL, Postgres.
  • Web Servers: Nginx, Apache.
  • Application Protocols: SMTP, HTTP, FTP, IMAP, POP.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and collaborative work environment.