IT System Manager

Job Summary

The Associate Lead, IT will be responsible for leading the IT team and overseeing various projects. Key responsibilities include investigating user problems, planning and organizing IT operations, designing and implementing systems, ensuring security of data and network access, developing and maintaining backup procedures, managing team performance, troubleshooting networks and applications, managing MPLS and leased internet circuits, identifying utilization patterns, anticipating communication and network problems, auditing systems, preserving assets and information security, ensuring timely user notification, maintaining confidentiality, ensuring compliance with IT security policies, performing technical support, assisting in inventory management, and maintaining excellent communication with the IT team.

Responsibilities:

• Investigate user problems, identify their source, determine possible solutions, test and implement solutions, document for future reference.
• Plan, organise, control and evaluate IT and electronic data operations.
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems.
• Develops, maintains, and monitors procedures for all server backups and network usage.
• Team management, communicate job expectations and appraise their performance.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Manage MPLS and dedicated leased internet circuits.
• Identify utilization patterns and their effect on operation/system availability and performance expectations
• Anticipate communication, network problems and implement preventive measures.
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Ensure timely user notification of maintenance requirements and effects on system availability.
• Keep confidentiality of the company & client information.
• Ensures compliance of IT Security Policies; provides support in security management and supports networking and security services in LAN, WAN.
• Makes recommendations for new equipment and services to purchase and work with various vendors for procurement.
• Perform on-site and remote technical support.
• Assist in the organization and inventory of all hardware and software resources.
• Maintain excellent communication with rest of the IT Team on all tasks and projects.
• Createss and maintain good technical documentation.
• Team handling and task management experience.
• Responsibilities may require working in non-regular office hours in response to needs of the systems being supported.

Requirements:

1. Strong analytical and problem-solving skills.
2. Excellent communication and leadership skills.
3. Ability to work well under pressure and manage multiple tasks.
4. Strong technical skills, including knowledge of network protocols, operating systems, and software applications.
5. Experience with IT project management and implementation.
6. Knowledge of IT security policies and procedures.
7. Ability to analyze data and make informed decisions.
8. Strong organizational and time management skills.

Benefits:

This role offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Us:

We are a dynamic and innovative organization dedicated to providing exceptional service to our clients. We offer a collaborative and supportive work environment, with opportunities for professional growth and development.