Insurance Post-Payment Specialist

19 hours ago


Ghaziabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title

Insurance Post-Payment Specialist

About the Role

This role involves ensuring a seamless customer experience by managing documentation, medical scheduling and verification processes.

Key Responsibilities
  • Take ownership of post-payment cases to deliver excellent customer outcomes.
  • Communicate with customers to keep them informed about next steps and pending requirements.
  • Collaborate with stakeholders to achieve timely case issuance.
  • Meet monthly issuance targets with minimal turnaround time and high first-time right rate.
Requirements
  • Excellent written and verbal communication skills.
  • A solid understanding of insurance underwriting and decision-making processes.
  • The ability to handle customer interactions effectively, including challenging conversations.
  • Proven stakeholder management skills to drive case progression.
  • At least 1 year of experience in Insurance operations.


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