Channel Operations Specialist

6 days ago

Ellore, Andhra Pradesh, India beBeeChannel Full time ₹ 1,50,81,915 - ₹ 2,89,48,290

We are seeking a forward-thinking professional to support the channel partner ecosystem. The ideal candidate will provide broad-based operational support, particularly by responding to inbound requests from channel partners and internal stakeholders. This includes tasks such as granting access to the partner portal, ensuring accurate compliance data, and handling exception processes.

Key Responsibilities
  • Inbound Request Management: Respond to and manage inbound requests from channel partners and internal stakeholders related to the Nextwave partner program.
  • Operational Support: Provide broad-based operational support, including but not limited to, granting access to the partner portal, ensuring accurate compliance data, and handling exception processes.
Requirements
  • Experience: 10+ years of relevant experience managing high-volume cases using an email-based ticketing system or similar.
  • Customer Service Skills: Strong customer service skills and attention to detail.
  • Communication Skills: Effective communicator with solid verbal, written, and presentation skills for all levels in the organization.
  • Cross-Functional Team Experience: Experience collaborating with cross-functional teams.
  • Tech Skills: Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance).
Benefits

Palo Alto Networks offers a range of benefits to support employees' well-being and career growth. These include flexible work arrangements, mental and financial health resources, and personalized learning opportunities.

About Us

Palo Alto Networks is a leading cybersecurity company that protects digital transactions. Our sales operation teams support our sales account managers and systems engineers to assist large organizations' migrations to more secure environments.

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