System Maintenance Technician

7 days ago

Bhavnagar, Gujarat, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
ServiceNow Support Specialist Role

This role requires a highly skilled individual to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues.

The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations.

This position involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment.

Key Responsibilities:

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and federal regulations.

Required Skills and Qualifications:

  • ServiceNow Certified System Administrator (CSA) required.
  • 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
  • Bachelor's degree in Information Technology or Computer Science preferred. Strong problem-solving and customer service skills.

Benefits:

We offer a comprehensive benefits package to support your health, happiness, and career growth.

Our priorities include employee well-being through programs like Health & Wellness, Time to Recharge, Financial Security, Life & Family Support, Recognition & Growth, and Fitness & Wellness.

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