Leading Product Strategist

As a Product Management Leader, you will be responsible for the product strategy and execution of the roadmap for our Customer Experience portfolio.

1. Develop a deep understanding of our existing install base and arrive at incremental features and roadmap to retain existing customers and drive renewals and incremental license revenue.
2. Understand key market trends and competitive insights to ideate and put together major breakthrough features in the roadmap to address existing gaps in the product.
3. Put together the roadmap for a SAAS solution that blends in existing strengths of the product, and makes the offering feasible, optimize costs and yet be differentiated in the market.
4. Deliver on executing the roadmap with prioritization and precision in collaboration with sales, marketing and engineering teams.
5. Evaluate the possibilities with new feature functions and new version of the product to both internal and external stakeholders.
6. Deliver significant positive movement in key analyst ratings of the product in collaboration with sales and marketing teams.
7. Lead & Align the efforts of other team members in the PM team to deliver effective releases one after the other.

• Help establish us as a top brand for customer experience platforms by engaging with customers, partners, analysts, industry experts, and other influencers in the CX platform markets.
• Drive strategic clarity for the CX product differentiation through an outside-in analysis of market, competitive, customer, and technological forces on what's needed.
• Create well-defined major release roadmaps with WOWs working with CX Solutions stakeholders. Do outside-in roadmap and feature validation and align requirements, where necessary, to the product principals.
• Work with Development, Customers, and Partners to ensure that the right features get built in a timely manner with excellent product quality, ease of upgrading and adoption, delight; and create stickiness.
• Ensure major release launch readiness by working with Marketing to create an impactful market message, rationalize pricing & packaging, and work with influencers (social, analyst and media) to get favorable mentions.
• Work closely with Sales, Support, and Services teams to ensure customer success with our products, including ensuring timely launch readiness in terms of Fulfilment & Enablement for sellers, BPs, and GSI partners.
• Measure on-going adoption, and unblock barriers to upgrades, where necessary. Also, lead the design and execution of cross-functional adoption activities if required.
• Enable product specialists, CSMs, and Client directors to win on both renewals and net new deals, specifically, support them with technical product knowledge, and competitive insight.
• Work with your CRM, and operations teams to ensure seamless product fulfillment and design of license enforcement, where necessary.
• Continuously improve your skills and knowledge to drive optimal results with sales and the channel. Learn new technical and PM domain skills that allow managing your product more effectively.
• Working a cross-functional team, define the industry analyst strategy for CX and ensure successful leadership position in tier 1 vendor reports. Engage with tier 2 vendors to support GTM efforts.
• Lead & Align the efforts of other team members in the PM team to deliver effective releases one after the other.

We are looking for a candidate with:

• Proven background and in-depth product and technical knowledge of similar customer experience platforms such as Pega, Adobe Marketing, Sales Force Marketing, Hubspot…
• Knowledge of using Aha (or similar Product Management tools) is a plus.
• Bachelor's degree or equivalent.
• Product Management experience is a plus.
• Experience working with Sales, and Development teams is essential.
• Understanding and/or demonstrated experience of how to infuse AI/ML into a marketing product in a very meaningful way.