Global Service Management Leader

1 day ago


Jodhpur, Rajasthan, India beBeeLeader Full time ₹ 1,75,74,000 - ₹ 2,01,12,000

Our team is seeking a skilled professional to assume a critical leadership role in our service management operation. As an Assistant Vice President, you will play a vital part in ensuring uninterrupted technology services to staff and customers.

The ideal candidate will have 14+ years of experience governing BMC Helix ITSM and possess hands-on knowledge of BMC tools, specifically Helix ITSM (SaaS) and Helix Discovery. Strong working knowledge of Helix GPT is also required, along with the ability to leverage AI technologies effectively in service management.

A deep understanding of Common Data Model and CMDB configuration is necessary, as well as experience in establishing Management Information Systems and license management. The candidate should also be familiar with UI/UX tools and Human-Centric Design principles.

This leader will oversee end-to-end management, availability, and governance of the Service Management tools within the licensing agreement, improving their capabilities using AI to institutionalize IT processes. They will also develop an interactive MIS dashboard based on KPIs and generate service reports for management meetings.

Key responsibilities include platform administration, AI-driven automations, optimizations, and integrations; license management; driving policies and procedures for platform governance; and initiating and leading tool enhancements and automations for process improvements.

This is a unique opportunity to lead a high-performing team, drive business growth, and contribute to the development of innovative solutions in the field of service management.



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