Senior Customer Support Specialist

6 days ago

Dam Dam, West Bengal, India beBeeCustomerService Full time ₹ 1,80,000 - ₹ 3,30,000

Job Opportunity

We are seeking an experienced and customer-focused Senior Customer Service Associate to join our team. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to hospitality, travel, and tourism.

Main Responsibilities:

  • Deliver outstanding customer service over the phone in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Collaborate with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Requirements:

  • The minimum educational requirement for this role is a 12th Pass
  • Aptitude in handling customer service-related tasks
  • Ability to work in a dynamic environment during rotational shifts

This is an excellent opportunity to advance your career in customer service and grow professionally.

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