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Senior Client Success Strategist
3 weeks ago
Job Description:
The Product Solutions Manager plays a pivotal role in bridging the gap between customer needs and product development teams. This position is instrumental in ensuring solutions deliver maximum value to clients, particularly in government sectors, while aligning with the product vision and strategic priorities.
Key responsibilities include leading customer workshops to capture needs, constraints, operational context, and success criteria. Additionally, the Product Solutions Manager gathers and documents customer requirements, translating them into clear, actionable product and technical specifications.
Other key tasks involve showcasing product capabilities, guiding customers through relevant use cases to maximize adoption and value realization, planning, and leading customer training activities.
- Lead customer workshops to capture needs, constraints, operational context, and success criteria.
- Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
- Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead customer training activities.
Required Skills & Qualifications:
This role requires a strong understanding of Telecom / Telephony / Cellular / Analytics Domain and IP network technologies, with deep expertise. A proven track record in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer is also essential.
- Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies, with deep expertise.
- Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is a strong advantage.
- Proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
- Ability to translate technical concepts into business value and vice versa.
Benefits:
As a Product Solutions Manager, you will have the opportunity to work in a dynamic, fast-changing environment and develop your skills in building trust and credibility with diverse stakeholders. Excellent English skills are also required.
- Customer-centric mindset with a passion for delivering value.
- Strategic thinker who can also execute tactically.
- Adaptable and comfortable in dynamic, fast-changing environments.
- Skilled at building trust and credibility with diverse stakeholders.
Others:
