Experience Design Manager

1 day ago

Hyderabad Secunderabad Telangana, India beBeeTransformation Full time

Job Overview:

We are seeking a highly skilled and experienced Experience Design Manager to join our team. In this role, you will be responsible for designing end-to-end Instructor Programs and Instructor-led training customer experiences.

About the Role:

The ideal candidate will have experience driving transformational change that leverages new technology, process, and operating models. They will also have a proven track record of defining and helping drive cross-functional, organization-wide strategic programs.

Key Responsibilities:

  • Apply Experience Design methodologies and principles to identify and develop transformational experiences that focus on outcomes, improve efficiencies, accelerate Time to Resolution, and drive customer satisfaction and innovation.
  • Collect and drive requirements via interviews, workshops, surveys, and other business analysis techniques, and translate them into aspirational experiences.
  • Present findings, recommendations, and aspirational experiences to business stakeholders for alignment.
  • Navigate difficult conversations, diverse issues, and conflicting requirements by facilitating negotiations and presenting options to design solutions that meet overall business needs.
  • Inspire trust and nurture relationships with stakeholders and business partners across the organization.
  • Lead, create, and present a long-term vision, and with a supporting strategy to achieve it.
  • Connect experiences with organizational priorities to drive alignment and accelerate innovation.

Requirements:

  • EST or PST working hours
  • Salesforce Administrator and Service Cloud Certified (will be required within first 6 months of role)
  • Experience Design/Human-centered design training/certification (will be required within first 9 months of role)

Preferred Qualifications:

  • Experience building alignment with key executives, leaders, stakeholders, and business partners across complex organizations.
  • Demonstrated ability to motivate, influence, and gain commitment at all levels of the organization.
  • Strategic thinker, with clear vision to drive world-class change management.
  • Expertise in technology transformation and automation.
  • Process improvement experience by applying Lean/Six-Sigma methodologies.
  • Lean certification and/or Lean Six Sigma Black Belt a plus.

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