Senior Anti-Fraud Specialist

4 days ago


Malappuram, Kerala, India beBeeCreditCards Full time ₹ 10,53,325 - ₹ 12,16,796
Job Title: Credit Cards Fraud Investigator

Key Responsibilities:

  • Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined service level agreements.

  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.

  • Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.

  • Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.

  • Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.

  • Ensure adherence to Mastercard's operational guidelines, compliance standards, and regulatory requirements in all case handling.

  • Mentor and support junior associates by sharing best practices and providing guidance on complex cases.

  • Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.

  • Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.

Qualifications & Skills:



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