Account Recovery Expert

3 days ago

Varanasi, Uttar Pradesh, India beBeeRisk Full time ₹ 8,00,000 - ₹ 10,00,000
High Value Account Recovery Specialist

The High Value Account Recovery Specialist plays a pivotal role in managing complex and high-value accounts, ensuring timely recovery of outstanding dues while assessing and monitoring customer credit risk.

This role requires strong negotiation skills combined with an analytical approach to identify at-risk accounts early.

The High Value Account Recovery Specialist will manage their own portfolio, mentor junior collection agents, and contribute to overall recovery performance and credit discipline.

  • Recovery Management:
    • Handle a portfolio of priority accounts with overdue balances, ensuring maximum recovery.
    • Directly engage with clients to negotiate payment terms, settlements, or repayment plans.
    • Conduct thorough follow-ups via calls, emails, and written correspondence.
  • Credit Risk Assessment:
    • Review payment history and account behavior to identify early warning signs of potential defaults.
    • Provide feedback to the credit team on customers showing increased risk.
    • Support credit analysts in periodic reviews of customer creditworthiness based on payment patterns and outstanding exposure.
  • Escalation Handling:
    • Manage complex cases involving disputes, bounced payments, or high-risk clients.
    • Work closely with the legal team on accounts requiring formal recovery actions or notices.
  • Mentorship & Support:
    • Support junior collection agents by providing guidance on recovery strategies, risk flags, and client engagement techniques.
    • Assist in training new hires on processes, systems, and effective recovery methods.
  • Reporting & Documentation:
    • Maintain accurate records of all interactions, agreements, recovery actions, and risk indicators in the system.
    • Prepare weekly updates on portfolio performance, overdue trends, and potential problem accounts for the collections manager.
  • Cross-Functional Collaboration:
    • Coordinate with the credit, finance, and sales teams to resolve disputes, review payment terms, and align recovery efforts with business goals.

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