Application Solutions Specialist

18 hours ago

Bengaluru, Karnataka, India beBeeApplication Full time US$ 1,00,000 - US$ 1,20,000
About The Role:

As a highly skilled and experienced Application Consultant, you will play a key role in providing professional services to internal and external customers. Your primary responsibilities will include consulting with clients both in person and virtually, as well as delivering training for multiple solutions.

Educational Qualifications Include:

  • A bachelor's degree in computer science, engineering, or a related field
  • Experience with enterprise applications
  • Good understanding of contact center telephony environments
  • Consulting experience translating model and business process knowledge to clients
  • Proven ability to demonstrate expertise on enterprise software solutions

Key Responsibilities And Essential Duties:

  • Maintain fluency with enterprise applications
  • Develop and maintain subject matter expertise on products such as workforce management and quality monitoring, including best practices and industry insights
  • Conduct design sessions and consulting events in accordance with the implementation methodology
  • Provide optimization, assessment, and best practice consulting
  • Work collaboratively with others within the organization as part of the deployment process but also to help troubleshooting as subject matter experts
  • Schedule and organize events related to the application consultancy
  • Introduce, configure, and train assigned customers to enterprise applications and onboard them for robust engagement and ongoing satisfaction
  • Configure, review, and test configuration and usage of enterprise applications
  • Create, review, and update documentation
  • Provide regular updates to customers with progress
  • Collaborate with team members as part of the deployment process but also to help troubleshooting as subject matter experts
  • Document consultancy events and results thoroughly
  • Perform administrative tasks such as timely completion of timesheets, expenses, travel, ISO, MBOs etc. according to organizational guidelines
  • Deliver instructor-led training to customers for enterprise solutions
  • Other responsibilities as assigned by management

Requirements:

  • Understanding of workforce management and/or quality monitoring solutions
  • Bachelor's degree in related field or equivalent work experience
  • Minimum of 3-5 years' industry experience
  • Ability to work independently and as part of a team during implementation
  • Experience demonstrating expertise to clients on enterprise software solutions
  • Working knowledge of large-scale, Windows, and web-based enterprise application solutions
  • Ability to structure, organize, and deliver consultative solution sessions, requirements discovery/refinement engagements, and workshops to key users at a management, director, and end-user level
  • Ability to manage multiple projects and tasks to completion with minimal supervision
  • Excellent verbal and written communication skills
  • Self-motivated team player

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