Digital Experience Expert
2 days ago
About the Role:
We are seeking a highly skilled Digital Experience Expert to join our team at HCLTech. As a key member of our observability team, you will be responsible for monitoring and analyzing network and application performance using cutting-edge tools like ThousandEyes.
Main Responsibilities:
* Utilize state-of-the-art observability tools to meticulously monitor and analyze network and application performance.
* Unravel complex observations and swiftly identify root causes, working closely with cross-functional teams to deliver rapid and effective resolutions.
* Collaborate with cross-functional teams to analyze end-user issues, identify patterns and trends, and propose proactive measures to enhance their digital experience.
* Elevate ticket information by providing comprehensive insights, metrics, logs, and performance data, setting the stage for effortless troubleshooting across the organization.
* Lead the development and maintenance of proactive testing strategies, including scheduled synthetic monitors, ensuring optimal performance and early detection of issues.
What You'll Need:
* 8-15 years of experience in network and application monitoring.
* Strong expertise in observability tools like ThousandEyes.
* Excellent problem-solving skills and ability to work under pressure.
* Strong communication and collaboration skills.
Benefits:
HCLTech offers a competitive salary range of ₹12,00,000 - ₹25,00,000 per annum, depending on qualifications and experience. We also offer a range of benefits, including medical insurance, retirement savings plans, and opportunities for professional growth and development.
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