Leadership Transformation Specialist

1 day ago

Aurangabad, Maharashtra, India beBeeTransformation Full time ₹ 2,40,00,000 - ₹ 3,10,00,000

Senior Leadership Role: Associate Director

About the Position

The ideal candidate will lead a team of consultants in executing transformation roadmaps for clients across multiple verticals, focusing on customer service and technology domains.

  • Oversee day-to-day execution of cross-functional transformation initiatives and drive milestones to realization.
  • Provide strategic communication to key stakeholders, including executive management, business owners, and process leads.
  • Work closely with consultants to develop business cases analyzing feasibility and impact across service lines.
  • Identify new technologies relevant to service lines with potential for scalability.
  • Deliver project goals focused on cost optimization, revenue enhancement, and metric improvement.
Requirements and Qualifications

The successful candidate should possess:

  • Bachelor's degree in computer science, engineering, or a related field, along with 10+ years of change management or transformation experience.
  • 5+ years of program management experience in a matrix environment.
  • Experience driving complex improvement and transformation projects across multiple accounts/domains.
  • Familiarity with transformation/process re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma).
  • Understanding of AI-enabled conversation bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.).
  • Background in the contact center or BPO industry (Voice).
  • Collaboration skills with cross-functional teams at all organizational levels.
  • Strong internal client-facing skills with excellent communication, negotiation, and conflict management skills.
  • Flexibility to work in shifts.
What We Offer

This leadership role offers a unique opportunity to shape the future of our organization and contribute to the growth and development of our team members.

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