Customer Support Associate

4 weeks ago


Noida, Uttar Pradesh, India Testbook Full time
About Testbook

Testbook is the leading EdTech platform in India, revolutionizing the education sector with its innovative approach. Established 8 years ago, the company has grown exponentially, catering to over 4.2 Crore students with its extensive range of educational resources.

The company’s mission is to provide a comprehensive learning experience to students, making education accessible and affordable. With a strong focus on Government and Private Job Exams, Testbook has become a one-stop solution for students aspiring to crack competitive exams.

Role Overview

As an Onboarding Support Specialist, you will be responsible for welcoming students on their purchased Super Coaching program over phone calls, enhancing their learning experience, and guiding them on accessing their study materials. You will also be addressing and resolving product-related queries, updating records, and utilizing a Customer Relationship Management (CRM) system effectively.

Responsibilities
  1. Onboard students to the Super Coaching program via phone calls and improve their post-purchase learning experience.
  2. Guide students on how to access their study materials, including notes, live classes, and practice tests.
  3. Resolve any product-related queries from students.
  4. Update records and use a CRM system.
  5. Basic knowledge of Google Sheets is essential.
Required Skills
  • Excellent communication and interpersonal skills
  • Good in Hindi and English


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