Senior Automation Specialist
18 hours ago
We are seeking a talented individual to fill the role of Senior Automation Specialist. The successful candidate will be responsible for leading the development and implementation of automation, AI-driven solutions, and workplace orchestration.
Key Responsibilities:
- Develop automation workflows using Microsoft Power Automate (Power Platform) and custom apps using Power Apps to digitize and streamline processes.
- Build and enhance interactive dashboards and analytics solutions using Power BI for data-driven decision-making.
- Create, configure, and deploy Copilot-based AI agents for productivity, insights, and self-service use cases.
- Implement intelligent orchestration to connect different workplace systems (e.g., Microsoft 365, ServiceNow, Azure services) for a unified employee experience.
- Continuously identify and assess new use cases within our environment, ensuring scalability, security, and value creation.
- Leverage APIs, connectors, and automation scripts to integrate workflows across cloud and on-prem platforms.
- Ensure alignment with enterprise architecture, security, and compliance standards in solution design.
- Create technical documentation, adoption guides, and knowledge articles to drive solution usage.
The ideal candidate will have:
- 7+ years of experience in Digital Workplace, End User Computing or Automation/AI Solutions development.
- A proven track record of building automation solutions, AI integrations, and workplace orchestration in enterprise environments.
- A strong understanding of Microsoft 365 ecosystem, endpoint management, collaboration tools, automation/orchestration, and security compliance.
- Exceptional communication, conflict resolution, and decision-making capabilities.
- Candidate should have knowledge and working experience on listed core technical skillset or technology domains:
The following technologies are preferred:
- Automation & AI: Power Platform (Power Automate, Power Apps), Azure Logic Apps, infrastructure automation (ARM Templates, Terraform), workflow orchestration patterns and Microsoft Copilot agent creation and integrations.
- Monitoring: Digital Experience Monitoring tools (e.g., Lakeside SysTrack, Nexthink) for endpoint telemetry and user experience metrics.
- AI/Assistive Technologies: Copilot integrations, AI agent enablement (e.g., custom copilots for workplace scenarios), and incorporation of generative AI functionality into productivity workflows.
- Scripting and Automation Framework: PowerShell scripting for automation of repetitive tasks and Git/GitHub for source control of automation scripts and workflows.
- Observability & Analytics: Microsoft Fabric, Power BI, Azure Monitor, log management, telemetry-driven decision making.
- Cloud & Infrastructure: Core understanding of cloud platforms (Azure required, AWS/GCP advantageous), hybrid connectivity patterns, virtual desktop infrastructure (e.g., Azure Virtual Desktop, Citrix).
- Service Management & Tooling: Understanding on ITSM platforms (e.g., ServiceNow), incident/change/problem management processes.
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