Operations Director for Chennai Site

5 days ago


Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time
About ADCI MAA 12 SEZ

We are seeking an experienced Senior Operations Manager to join our team in Chennai.

Job Summary

The Senior Ops Manager is accountable for the overall direction and operations of our Chennai site, creating a culture of customer obsession, high performance, and high-quality throughput. With operations managers and team managers as direct reports, this role enables the achievement of service levels, performance & cost goals, and successful program implementation.

Main Responsibilities:
  • Leadership and Management: Set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets.
  • Collaboration and Communication: Collaborate with internal/external partners to build input-focused operating plans for the achievement of key measures.
  • Culture Development: Create a culture where accountability, transparency, and collaboration are the norm, and where rapid deep dives into root causes of defects are a standard operating practice.
  • Process Improvement: Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace while managing cost and without impacting customer experience.
  • Talent Development: Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmaps for site operations teams.
  • Innovation and Problem-Solving: Inspire front-line teams to go beyond the standard 'call of duty' to find creative solutions for product issues; encourage risk-taking and advocacy on behalf of product teams.
  • Feedback and Continuous Improvement: Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools.
  • Financial Management: Work with finance & operations leadership to develop, support, manage the annual expense budget, and build collaborative relationships with partner organizations.
  • Culture and Diversity: Foster a work environment that respects and is responsive to the needs of a diverse staff.
About You

To succeed in this role, you will need:

  • A Bachelor's degree in Operations, Engineering, Science, or a relevant field.
  • 8+ years of experience, including at least 4+ years in people management and operations leadership.
  • Experience in a management role in a technical/customer service/data operations environment.
  • Experience creating and contributing to strategic planning processes.
  • Experience managing cost centers.
  • Experience leading large teams to high levels of performance.
  • Experience developing future leaders and creating tailored succession plans.
  • Experience as a project owner/sponsor for strategic step-change initiatives and enabling innovative thinking in project teams.
  • Experience working with MS Excel, analyzing data, and presenting to senior management.

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience. If you are passionate about driving business results and have a proven track record of success in a similar role, please apply.



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