Strategic PeopleSoft FSCM Technical Expert

3 days ago


Hyderabad, Telangana, India GENPACT Full time
Genpact Overview

As a global professional services and solutions firm, Genpact delivers outcomes that shape the future. With over 125,000 people across 30 countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500.

We invite applications for the role of Principal Consultant – PeopleSoft FSCM Technical. In this position, you will be responsible for root cause analysis of recurring issues and providing permanent fixes. You will also work on IT-driven enhancements for reducing ticket volume.

The responsibilities of this role include:
  • Performing monthly analysis of incoming tickets and taking required action for performing RCAs and suggesting process improvements, user trainings, etc., for reducing incoming ticket volume.
  • Should have been part of support projects resolving production issues under a SLA-guided environment.
  • Prior experience with tools and PUM image upgrades.
  • Exposure to PIA (Pure Internet Architecture).
  • Understanding requirements and providing technical solutions.
  • Adhering to timelines and focusing on delivery with good quality.
  • Proposing process simplification ideas to leverage PeopleSoft out-of-the-box functionalities and reduce customizations.


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