Senior Cluster Manager

6 days ago

Bengaluru, Karnataka, India KreditBee Full time
Job Title: Cluster Manager

Location: Chennai

Overview: We are seeking a dynamic and experienced Cluster Manager to oversee our Loan Against Property (LAP) product division, responsible for managing a cluster of 5 branches. The ideal candidate will possess strong leadership skills, in-depth knowledge of LAP products, and a proven track record in team management.

Key Responsibilities:

  • Strategic Leadership: Provide strategic direction and leadership to achieve LAP business targets within the assigned cluster.
  • Branch Management: Oversee the operations of 5 branches within the cluster, ensuring compliance with company policies, procedures, and regulatory requirements.
  • Team Management: Lead and motivate a team of branch managers and loan officers to achieve sales targets and maintain high levels of customer satisfaction.
  • Performance Monitoring: Regularly monitor and analyze branch performance metrics, identify areas for improvement, and implement corrective actions as necessary.
  • Product Development: Collaborate with the product development team to identify opportunities for product enhancements and develop strategies to increase LAP product penetration within the market.
  • Risk Management: Ensure adherence to risk management policies and procedures, conduct periodic risk assessments, and implement controls to mitigate risks associated with LAP lending.
  • Market Intelligence: Stay abreast of market trends, competitor activities, and regulatory changes affecting LAP products, and incorporate relevant insights into business strategies.
  • Customer Relationship Management: Foster strong relationships with key customers, intermediaries, and stakeholders to enhance business opportunities and maintain a competitive edge.
  • Training and Development: Identify reportees for necessary training to groom their product knowledge, sales skills, and customer service capabilities.
  • Budgeting and Cost Control: Develop and manage budgets for the cluster, ensuring optimal utilization of resources and cost-effective operations.
  • Reporting: Prepare and present regular reports on branch performance, sales activities, market trends, and other relevant metrics to senior management.

Requirements:

  • Minimum Bachelor's degree Must be completed.
  • Minimum 3 years of experience in lending business and with LAP product preferred.
  • Proven track record in team management and achieving sales targets.
  • Sound understanding of LAP underwriting principles, credit risk assessment, and regulatory compliance.
  • Strong leadership, communication, and interpersonal skills.
  • Analytical mindset with the ability to interpret data and make informed business decisions.
  • Ability to thrive in a fast-paced and target-driven environment.
  • Knowledge of local market dynamics and customer preferences.

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