Cloud Systems Support Specialist

20 hours ago


Delhi, Delhi, India Outsourced Full time

We are seeking a skilled Cloud Systems Support Specialist to join our team at Outsourced, a leading ISO certified offshore outsourcing company. With a strong commitment to providing a positive and supportive work environment, we offer a fun and friendly working atmosphere, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Job Summary

This role involves providing technical support and system maintenance for our cloud infrastructure. You will be responsible for resolving technical issues within strict service level agreements (SLAs), efficiently handling service requests, maintaining low negative peer review rates, conducting regular system upgrades and patches, troubleshooting system issues, monitoring system performance, and proactively addressing potential problems.

Key Responsibilities
  • Technical Support: Resolve technical issues within strict SLAs, efficiently handle service requests, including user provisioning, group updates, and mailbox management, maintain a low negative peer review rate.
  • System Maintenance: Conduct regular system upgrades and patches, troubleshoot system issues, implement effective solutions, monitor system performance, and proactively address potential problems.
  • alert Management: Respond promptly to system alerts, investigate root causes, collaborate with the team to resolve critical issues, and prevent recurrence.
  • Patch Management: Ensure timely patching of managed devices to maintain security compliance, resolve patch-related warnings and alerts, coordinate with the team to address complex patch deployment issues.
  • Backup Monitoring: Monitor backup jobs, take corrective actions for failures, minimize backup job failures through optimization and troubleshooting, escalate critical backup issues to the appropriate team members.
  • Billing and Reporting: Accurately log all work performed, allocate efforts to client agreements, maintain a high billing utilization rate.
Requirements
  • Minimum 5 years of professional work experience
  • Minimum 2 years of experience in the IT industry
  • Strong understanding of ITIL principles
  • Proficiency in Microsoft 365, Azure AD, and Conditional Access
  • Experience with Veeam Backup or similar backup solutions
  • Hands-on experience with Windows Server administration
  • Knowledge of patching tools and processes
  • Familiarity with RMM tools like Ncentral
  • Excellent troubleshooting and problem-solving skills
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team
What We Offer
  • Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents.
  • Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth.
  • Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days.
  • Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one.
  • Sick Leave: 12 days per year, available after probation.

Estimated Salary: ₹800000 - ₹1200000 per year, depending on experience and qualifications. The salary is negotiable based on individual performance and qualifications. We are committed to providing a fair and competitive compensation package that reflects the value you bring to our organization.



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