Financial Management Systems Technical Advisor

4 days ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 23,28,000 - ₹ 42,06,000
Financial Management Systems Support Specialist

Role Overview

This is an exceptional opportunity to excel in a challenging and rewarding role that requires strong technical knowledge, problem-solving skills, and excellent customer service abilities.

We are seeking a highly motivated and experienced professional to join our team as a Financial Management Systems Support Specialist. In this role, you will play a vital part in delivering outstanding support services to our customers, resolving complex technical issues, and ensuring seamless product performance.

Main Responsibilities
  • Technical Support Services: Provide high-quality technical assistance via phone, email, or remote sessions, troubleshooting and resolving system-related problems in a timely manner.
  • Issue Investigation: Conduct thorough investigations into reported issues, identifying root causes, and implementing effective solutions to prevent recurrence.
  • Customer Service: Deliver exceptional customer experiences through proactive communication, empathy, and a solution-focused approach.
Key Requirements
  • Experience: 1-4 years of experience in providing technical support for financial management systems or similar technologies.
  • Skills: Strong technical knowledge of financial management systems, problem-solving skills, and excellent communication abilities.
  • Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field.
Benefits
  • Competitive Salary: A market-competitive salary package that reflects your skills and experience.
  • Professional Growth: Opportunities for career advancement, training, and development to enhance your skills and expertise.
  • Wellbeing Initiatives: A range of wellbeing initiatives, including employee assistance programs, to support your physical and mental health.
About Our Organisation

We are a leading provider of business software and services, serving thousands of global customers. Our organisation values diversity, inclusivity, and collaboration, and we strive to create a work environment that empowers the growth and ambitions of our people.

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