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Strategic Advisor

3 weeks ago

Bengaluru, Karnataka, India beBeePayroll Full time ₹ 6,00,000 - ₹ 8,00,000
Payroll Consultant

Role Overview:

You will play a critical role in ensuring seamless payroll transitions for clients. As a strategic advisor and expert, you will drive the successful onboarding of new clients, accurate system configuration, and high client satisfaction throughout the implementation lifecycle.

This is a client-facing role where you'll work closely with stakeholders to deliver tailored payroll solutions that are both compliant and meet client needs. Your expertise will directly impact customer success, retention, and product value realization.

Key Responsibilities:

  • Lead the end-to-end implementation of the payroll module for new clients, including requirements gathering, data migration, system setup, and UAT coordination.
  • Provide strategic guidance on payroll best practices during onboarding to ensure smooth adoption and operational readiness.

Client Management & Advisory:

  • Serve as the primary point of contact for clients during the payroll setup and initial go-live phases.
  • Conduct training sessions and provide consultative support on payroll compliance, configuration, and automation features.
  • Build trust and credibility with client stakeholders through clear communication, solution-oriented thinking, and proactive engagement.

Issue Resolution & Collaboration:

  • Work cross-functionally with Product, Engineering, and Technical Support teams to escalate and resolve system-related issues promptly.
  • Maintain detailed documentation of client workflows, custom configurations, and resolution logs within the CRM for audit and knowledge management purposes.

Continuous Improvement & Compliance:

  • Stay up-to-date on evolving payroll laws, labor codes, taxation norms, and statutory changes across geographies.
  • Provide timely updates and recommendations to clients to ensure compliance and maximum product efficiency.
  • Identify recurring pain points or product gaps and offer actionable feedback to internal product owners for roadmap improvement.

Qualification:

  • Bachelor's/Master's degree in Accounting, Finance, Business Administration, or a related discipline.
  • Professional Experience:
    • Minimum 6 years of experience in payroll processing, HRMS implementation, or client support roles.
    • Prior experience in a customer success, payroll consulting, or technical advisory capacity preferred.

Technical Skills:

  • Proficient in payroll systems such as ADP, Paychex, Workday, or similar enterprise platforms.
  • Strong working knowledge of Microsoft Excel and data tools for payroll analysis and reporting.

Functional Competencies:

  • Deep understanding of payroll regulations, statutory compliance, tax structures, and wage components.
  • Analytical mindset with the ability to interpret payroll data and suggest improvements.

Soft Skills:

  • Excellent communication and presentation skills-able to convey technical concepts to non-technical audiences.
  • Strong interpersonal and conflict-resolution skills.
  • Highly organized, with the ability to manage multiple projects and client accounts simultaneously.

Additional Requirements:

To be considered for this role, you must have a strong background in payroll consulting, excellent analytical skills, and the ability to communicate complex technical concepts effectively. If you're passionate about delivering exceptional client experiences and driving business growth, we encourage you to apply.

Keyword: Payroll

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