
IT Operations Specialist
2 weeks ago
As a Service Management Engineer, you will play a critical role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing level 2 and 3 support for service management in a mission-critical banking environment.
You will ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements. Additionally, you will operate under ITIL processes, including incident, change, problem, and knowledge management.
Key responsibilities include troubleshooting incidents, managing approved changes, participating in DR/BCP drills, and conducting root cause analysis for recurring issues.
Required Skills and Qualifications- Service Management (MIM)
- Incident/Change/Problem Management
- ServiceNow/BMC
Preferred qualifications include 3+ years of experience in level 2 roles and 8+ years of experience in level 3 roles. Strong documentation and communication skills are also essential.
BenefitsWe offer a competitive salary and benefits package, including sponsored visa, insurance, and mobile expenses. You will also have the opportunity to work with a large hiring support firm based in Saudi.
OthersInterested candidates should apply promptly. We look forward to hearing from you soon.
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