Support Professional

2 weeks ago


Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Customer Support Role

We are seeking a skilled and dedicated customer support professional to join our dynamic team.

  • This is a unique opportunity to work with a fast-growing startup that values customer satisfaction above all else.
Responsibilities

The successful candidate will be responsible for:

  • Providing top-notch customer service via phone, email, live chat, and social media.
  • Responding to customer inquiries in a timely and professional manner.
  • Resolving product-related issues promptly to ensure high customer satisfaction.
  • Maintaining accurate records of all interactions in CRM/support tools.
  • Developing deep expertise in our platform to deliver effective solutions.
  • Collaborating with the support team to achieve and exceed KPIs/SLAs.
  • Analyzing customer feedback and working with product and tech teams to improve user experience.
  • Contributing to the creation and refinement of support processes, tools, and workflows.
Requirements

The ideal candidate will possess:

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.
Benefits

As a member of our team, you can expect:

  • A supportive and innovative environment that values growth.
  • Opportunities to lead impactful projects and shape customer experiences in a scaling startup.
  • Directly contributing to the success of businesses generating a large share of revenues via our platform.
  • Growing your career in a company where customer satisfaction is the top priority.
Grow Your Career

Join us and take the first step towards a rewarding and challenging career in customer support.



  • Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title:Desktop Support SpecialistKey Responsibilities:Providing technical support for desktop computersManaging printer support and troubleshooting various technical issuesRequirements:Expertise in Desktop Computers and Desktop SupportStrong Technical Support and Troubleshooting skillsExperience in Printer SupportExcellent problem-solving abilities and...

  • IT Service Management

    2 weeks ago


    Salem, Tamil Nadu, India Tek Support Full time

    Job Title: Senior IT Service Management (ITSM) Specialist TrainerLocation: RemotePosition Overview:We are seeking a seasoned IT Service Management (ITSM) professional trainer with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement. This role is designed for a professional who will not only oversee ITSM...


  • Salem, Tamil Nadu, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Service Desk SpecialistKey Responsibilities:As a Service Desk Specialist, you will be responsible for providing first-line technical support to our customers. Your primary objective will be to resolve customer issues efficiently and effectively.Responsibilities:Logging IT issues through phone, email, chat, and web portal.Tracking and resolving...


  • Salem, Tamil Nadu, India beBeeEmployee Full time ₹ 2,40,000

    Job Title: Employee Service ManagerWe are seeking an enthusiastic and service-oriented professional to join our HR team. This role is accountable for addressing employee inquiries related to payroll, HR policies, benefits, and internal processes.Main Responsibilities:Act as the first point of contact for employees regarding payroll, HR policies, benefits,...


  • Salem, Tamil Nadu, India beBeeCommunication Full time ₹ 3,78,000 - ₹ 4,20,000

    We are looking for a professional to provide international customer support.Key Responsibilities:Offer efficient and personalized assistance to customers via phone or other communication channels.Understand customer needs and offer tailored solutions.Troubleshoot complex issues, escalating when necessary to ensure timely resolution.Maintain high-quality call...


  • Salem, Tamil Nadu, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    IT Support Specialist Role OverviewWe are seeking a highly skilled and customer-focused IT support specialist to provide initial technical assistance to end-users, troubleshoot basic technical problems, and escalate complex issues to higher-level support.Main Responsibilities:Offer exceptional customer service and technical support to end-users via various...


  • Salem, Tamil Nadu, India beBeeApplication Full time ₹ 10,00,000 - ₹ 15,00,000

    Job OverviewThis role is responsible for providing application support to banking and fintech applications.The ideal candidate will have prior experience in the financial industry, strong communication skills, and a willingness to learn and grow in a fast-paced environment.Key Responsibilities:Provide L1/L2 application support for banking and fintech...


  • Salem, Tamil Nadu, India Tek Support Full time

    Job Title: Senior Supplier Quality Location: Bengaluru, Karnataka, IndiaEmployment type: Part-timeJob Summary:We are seeking an experienced Supplier Quality Professional Trainer with 10+ years of expertise in managing supplier quality assurance, supplier development, and compliance in regulated industries (pharmaceutical, biotech, or medical devices). The...


  • Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support SpecialistJob Description:We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will be proficient in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments for multiple clients and their end-users.The successful candidate will provide...


  • Salem, Tamil Nadu, India beBeeAccounting Full time US$ 40,000 - US$ 80,000

    Job Title: Accounting ProfessionalRole OverviewWe are seeking a detail-oriented, proactive, and reliable accounting professional to join our finance team. The ideal candidate will be responsible for executing day-to-day accounting functions, maintaining accurate financial records, and supporting compliance across direct and indirect taxes.Key...