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Support Professional

2 weeks ago

Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Customer Support Role

We are seeking a skilled and dedicated customer support professional to join our dynamic team.

  • This is a unique opportunity to work with a fast-growing startup that values customer satisfaction above all else.
Responsibilities

The successful candidate will be responsible for:

  • Providing top-notch customer service via phone, email, live chat, and social media.
  • Responding to customer inquiries in a timely and professional manner.
  • Resolving product-related issues promptly to ensure high customer satisfaction.
  • Maintaining accurate records of all interactions in CRM/support tools.
  • Developing deep expertise in our platform to deliver effective solutions.
  • Collaborating with the support team to achieve and exceed KPIs/SLAs.
  • Analyzing customer feedback and working with product and tech teams to improve user experience.
  • Contributing to the creation and refinement of support processes, tools, and workflows.
Requirements

The ideal candidate will possess:

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.
Benefits

As a member of our team, you can expect:

  • A supportive and innovative environment that values growth.
  • Opportunities to lead impactful projects and shape customer experiences in a scaling startup.
  • Directly contributing to the success of businesses generating a large share of revenues via our platform.
  • Growing your career in a company where customer satisfaction is the top priority.
Grow Your Career

Join us and take the first step towards a rewarding and challenging career in customer support.