Customer Service Representative Position

1 day ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Job Overview:

We are seeking a dedicated and customer-focused professional to fill the role of Customer Service Representative. The position involves handling inbound and outbound calls, addressing customer inquiries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:

  • Handle incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
  • Document all customer interactions and update CRM systems.
  • Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
  • Collaborate with the team to enhance service standards and processes.

Required Skills & Qualifications:

  • Graduate/Diploma (any field).
  • 0–2 years of experience in customer service (voice process). Freshers welcome.
  • Excellent verbal communication skills in English and local language.
  • Good listening skills, patience, and empathy when interacting with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to work in shifts (if required).

Language Proficiency: Strong command over English (spoken).

Experience: Minimum 6 months of BPO experience in International Healthcare Voice Process.

Benefits:

  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • Competitive compensation package.

How to Apply:

If you are a motivated and customer-centric individual looking for a rewarding career opportunity, please submit your application.

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