Strategic Program Manager

Job Summary

• We are seeking a seasoned Delivery Manager to oversee the successful delivery of global programs and projects.

Key Responsibilities

• Manage multiple teams across various locations, fostering collaboration and driving results-oriented workstreams.
• Accountability extends to client satisfaction, quality deliverables, and growth strategies. Collaborate with onsite account managers to identify new opportunities and resource requirements.
• Lead RFP activities for new opportunities, develop compelling proposals, and defend them effectively.
• Establish and track key performance indicators (KPIs) for ongoing engagements, presenting insights to management.
• Serve as a single point of contact for offshore accounts, ensuring seamless communication and issue resolution.
• Work closely with HR and hiring teams to meet resource needs in a timely manner.
• Conduct business review meetings with clients, providing strategic guidance and recommendations.
• Mentor next-level leaders, promoting growth and development within the organization.
• Foster a culture of open communication, where team members feel comfortable leading or following groups or teams.
• Possess top-notch consulting or relationship management skills, along with expertise in IT tools, techniques, systems, and solutions.
• Develop and present comprehensive blueprints for business transformations, addressing complex challenges and opportunities.
• Maintain healthy account margins, contributing to overall business success.
• Participate in architecture, design, and program planning discussions with senior client stakeholders, driving innovative solutions.

Knowledge Management

• Design and implement knowledge-sharing initiatives, publishing case studies and maintaining program or project documents in a central repository.
• Identify accelerators and innovations that drive business value.
• Analyze complex interdependencies to assemble optimal team compositions for delivery.

Program / Project Management

• Take charge of program or project objectives, developing strategic plans and tracking progress.
• Define benefits and success criteria for programs and projects, aligning with organizational goals.
• Track benefits and create reports, identifying areas for improvement.
• Manage dependencies and critical decision points, ensuring smooth program execution.

Delivery Management

• Conduct regular program reviews with stakeholders to address issues and ensure on-time delivery.
• Provide governance and resolve escalated project issues affecting the program.
• Evaluate periodic performance of key individuals across multiple project teams.
• Monitor all phases of the project, from requirement gathering to closure, suggesting corrective actions as needed.
• Track actual vs. planned progress using KPIs and KRAs.
• Manage conflicts, risks, and dependencies, ensuring program integrity.
• Scope Management: Conduct impact analyses for changes in programs, assessing cost and organizational implications, and share findings with clients.

People Management

• BUILD relationships with key project team members through performance reviews and updates, keeping them motivated and informed.
• Resolve team conflicts between multiple work streams or groups or individuals.
• Provide input on goal setting and performance appraisals for the team.
• Identify training needs based on client focus shifts.
• Motivate the team to participate in recruitment drives, training, and other organizational initiatives.
• Strong experience in Java/J2EE web development tech stack along with Agile methodology.
• Excellent communication skills along with experience in managing and motivating high-performance teams and individuals.
• Expertise in program management and handling multiple tracks at the same time.
• Strong experience in e-commerce or a client with a retail background.
• Proven ability to establish rapport, credibility, and influence others to drive results across the organization.
• Creative problem-solving skills for teams, project deliverables, and cross-functional issues amidst changing priorities.
• Skillfully manage the changing operational goals and demands by being flexible and resourceful.
• Experience in project management and/or delivery offshore or onshore models and agile development process.
• Passionate about operational excellence and governance.
• Proven ability to set expectations and communicate status to technical, business, or executive teams and take ownership of all critical issues to get logical closure.
• Experience of working in matrix organizations with varying technology practices.
• Ability to manage 50+ resources in single or multiple accounts.
• A Project Management Professional-certified candidate will have an advantage.