Digital Transformation Lead

Are you a dynamic professional with a passion for digital strategy execution?

• Localize and implement digital adoption strategies that align with regional goals.
• Identify key focus areas to enhance digital penetration across customer segments, driving business growth and customer satisfaction.

Leadership & Management

• Lead high-performing teams of Digital Banking Champions, Team Leaders, and support staff within assigned areas.
• Promote a culture of excellence, ensuring team alignment with digital growth objectives and strategic initiatives.

Customer Onboarding & Engagement

• Develop and execute onboarding strategies for customers onto digital platforms such as mobile banking, internet banking, and UPI.
• Monitor onboarding performance, identify opportunities to enhance customer engagement and retention, and implement data-driven solutions.

Training & Capability Building

• Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products, services, and best practices.
• Ensure teams are equipped with tools, knowledge, and resources to support customer onboarding and digital service usage.

Performance Management

• Track key performance indicators (KPIs) related to digital product usage, customer onboarding, and adoption success rates.
• Generate reports and insights to support data-driven decisions and continuous improvement, driving business results and customer satisfaction.

Stakeholder Coordination

• Collaborate closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives and strategic plans.
• Act as a liaison between regional leadership and ground-level teams, fostering effective communication and collaboration.

Customer Experience Enhancement

• Champion a customer-centric approach to digital adoption efforts, prioritizing customer needs and preferences.
• Gather and analyze customer feedback to inform improvements in digital user experience, driving loyalty and advocacy.

Compliance & Risk Management

• Ensure adherence to regulatory requirements, industry standards, and internal policies, promoting a culture of compliance and risk management.
• Promote secure onboarding practices and digital transaction safety across all touchpoints, protecting customers and the organization.

• Graduate degree in any discipline (mandatory)
• Postgraduate degree in Management or related field is an advantage, demonstrating advanced knowledge and skills.

• Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role, demonstrating expertise and leadership capabilities.
• Proven track record of managing teams, executing regional initiatives, and driving business results, with a strong focus on customer satisfaction and digital innovation.