
Digital Security Operations Lead
9 hours ago
We take our mission of protecting the digital way of life seriously. Our vision is a world where each day is safer and more secure than the one before.
Key ResponsibilitiesYou will be shaping the future of cybersecurity, working with internal and external customers and vendors in sales operations.
Responsibilities include:
- Assigning, troubleshooting, and resolving tickets from sales users related to Salesforce, CPQ, Clari, People.ai, and ClosePlan.
- Managing a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
- Triage Level 2 tickets to the right stakeholders with required information.
For this role, we are looking for someone with at least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
Required skills and qualifications include:
- Salesforce Administrator experience.
- Good knowledge of navigating the Salesforce landscape and terminology with a focus on data security and territory management.
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