Chief IT Operations Executive

6 days ago

Vizag, Andhra Pradesh, India beBeeApplication Full time ₹ 22,00,000 - ₹ 28,00,000
Job Title: Senior IT Application Manager

Job DescriptionRole Overview:
  • The IT Application Manager will be accountable for managing and ensuring seamless operations of all academic, administrative, and enterprise IT applications.
  • This includes oversight of Salesforce CRM & Admissions, Student Information System (SIS), Learning Management System (LMS), Library Management System, Financial ERP, HRMS, and other mission-critical applications.
  • The role will involve driving efficiency, integration, security, and innovation in technology solutions that support faculty, staff, and students.
Key Responsibilities
  • Manage the end-to-end lifecycle of enterprise applications (deployment, configuration, upgrades, integration, performance optimization).
  • Ensure high availability, reliability, and security of all academic and administrative applications.
  • Oversee issue resolution, incident management, and root cause analysis for application-related problems.
  • Partner with academic leaders and administrative heads to understand requirements and deliver effective IT solutions.
  • Act as the primary liaison with application vendors and service providers.
  • Lead user adoption initiatives, including training and support.
  • Define and execute the application roadmap in alignment with institutional digital transformation goals.
  • Establish governance standards, documentation, and compliance with IT policies.
  • Recommend and implement innovative technology solutions to enhance teaching, learning, and operations.
  • Lead and mentor the application support team at campus level.
  • Manage vendor relationships, negotiate contracts/SLAs, and ensure quality service delivery.
  • Promote a culture of service excellence, accountability, and continuous improvement.
  • Drive seamless integration of CRM, SIS, LMS, ERP, HRMS, and other systems.
  • Ensure data integrity, consistency, and accessibility across platforms.
  • Maintain compliance with data privacy, cybersecurity, and higher education regulatory requirements
Qualifications and Experience
  • Bachelor's degree in Computer Science, Information Technology, or a related discipline (Master's preferred).
  • Around 15 years of progressive experience in IT application management, ideally in higher education or large enterprise environments.
  • Expertise in managing Salesforce CRM, ERP (Finance & HR), SIS, LMS, Library Management, and related systems.
  • Strong experience in application integration, vendor management, and IT governance.
  • Demonstrated success in leading teams and managing complex projects.
  • Knowledge of cybersecurity, compliance, and digital transformation best practices.

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