Senior Cloud Solutions Architect

11 hours ago

Kottayam, Kerala, India beBeeCloudTeamLead Full time ₹ 15,00,000 - ₹ 25,00,000
Cloud Team Lead Job Description

We are seeking an experienced Senior Cloud Infrastructure Engineering Team Lead to manage our cloud infrastructure for global customers. This role involves providing 24/7 managed support, overseeing a team, and ensuring customer satisfaction exceeds benchmarks.

Job Responsibilities:

  • Build relationships with partners to identify opportunities.
  • Ensure customer satisfaction is met through holistic problem-solving.
  • Review tickets and escalate to management when necessary.
  • Oversee a team of Cloud Engineers, providing technical expertise and guidance.
  • Act as the L3 in case of escalations, resolving issues with a hands-on approach.
  • Interact with customers via tickets, calls, emails, and periodic sync-up calls.
  • Evaluate team member performance on a regular basis, providing feedback to the team and HR.

Required Skills and Qualifications:

  • 10+ years of experience with a proven track record of providing L3 technical support in a cloud-first data center or cloud support services organization.
  • In-depth knowledge of cloud, containers, virtualization, and supporting technologies.
  • Hands-on knowledge of Linux, MySQL, VMware/KVM, and on-prem cloud technology.
  • Experience with monitoring systems (Prometheus/Nagios/Zabbix/SolarWinds/ManageEngine).
  • Good working knowledge of Storage, Networking, Backup, and Bash.
  • Excellent communication skills with clear verbal and written articulation.
  • Experience handling a team of minimum 4 people in this role.
  • Relevant bachelor's degree.
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