Senior Cloud Solutions Designer

14 hours ago

Kottayam, Kerala, India beBeeExpert Full time ₹ 1,80,00,000 - ₹ 2,80,00,000
Cloud Service Architect

We are seeking a seasoned Cloud Service Architect to lead the design and implementation of large-scale Salesforce Service Cloud solutions. This role requires extensive experience in architecting enterprise-scale cloud platforms, driving technical governance, and aligning service implementations with business strategy.

Main Responsibilities
  • Define and own the end-to-end architecture for cloud-based service solutions at scale.
  • Design data models, security models, and integration architectures for complex business environments.
  • Establish and enforce technical governance, coding standards, and best practices across cloud programs.
  • Ensure compliance with cloud security standards, regulatory requirements, and architectural frameworks.
Administration & Governance
  • Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
  • Define governance frameworks for configuration management, change management, and release management.
  • Provide architectural guidance on data quality, system performance, and sandbox strategy.
Technical Leadership & Mentorship
  • Act as the technical authority for cloud initiatives, guiding developers, admins, and consultants.
  • Conduct design and architecture reviews to ensure solutions are scalable, secure, and maintainable.
  • Mentor technical teams and promote continuous learning of cloud service capabilities.
Project Delivery & Execution
  • Lead cloud-wide service implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
  • Oversee complex integrations with ERP, telephony, middleware, and external applications.
  • Collaborate with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes.
  • Coordinate with onshore and offshore teams to ensure architectural alignment and delivery excellence.
Stakeholder & Client Advisory
  • Partner with business leaders to translate requirements into scalable technical architecture.
  • Serve as a trusted advisor to clients and leadership on cloud service strategy and roadmap.
  • Present architectural designs, trade-offs, and recommendations to senior stakeholders and executives.
Required Skills & Qualifications
  • 12–15 years of IT experience with 7+ years in cloud service management.
  • Proven expertise in architecting large-scale cloud service solutions.
  • Strong command of cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.
  • Hands-on proficiency in cloud platforms, APIs, and integration frameworks.
  • Solid understanding of cloud security, data model, and integration frameworks.
  • Experience with integration platforms (e.g., MuleSoft, REST/SOAP web services, middleware).
  • Strong leadership, stakeholder engagement, and communication skills.
  • Experience working with distributed global teams and managing offshore coordination.

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