Leading Knowledge Architect

2 days ago

Chennai, Tamil Nadu, India beBeeKnowledge Full time ₹ 20,00,000 - ₹ 25,00,000
Knowledge Management Specialist

We are seeking a highly skilled and experienced Knowledge Management specialist to drive the development and implementation of our knowledge management strategy.

  • Key Responsibilities:
  • Develop a comprehensive KM roadmap aligned with organizational goals and objectives.
  • Establish a centralized, scalable document/knowledge repository to manage engineering and customer-facing information assets.
  • Oversee the creation and maintenance of technical content, including manuals, training materials, troubleshooting guides, and multimedia resources (videos, animations, exploded images, AR/VR assets).
  • Ensure content is accurate, engaging, and accessible, addressing internal (engineering teams) and external (customer) needs.
  • Lead a multidisciplinary team of engineers, content strategists, technical writers, multimedia developers, and data specialists.
  • Collaborate with cross-functional teams, including product development, customer support, and marketing, to align content with business and customer needs.
  • Build and coordinate a KM community of practice to build a corporate knowledge base on KM and facilitate continuous improvement.
  • Coach/mentor team and assist in developing internal KM champions.
  • Develop a standardized approach to content creation and management, enabling reuse in multiple formats.
  • Establish processes to maintain, monitor, and enhance master data (MDM) for parts and components, ensuring readiness for eCommerce and customer portals.
  • Manage design specifications, architectural knowledge, and operational insights for internal teams.
  • Explore and implement emerging technologies like AR/VR to enhance training, documentation, and knowledge sharing.
  • Leverage digital tools for external knowledge management, including interactive manuals and 3D models.
  • Use metrics, user feedback, and analytics to continuously improve KM processes, ensuring they meet industry best practices.

Requirements:

  • Bachelor's degree in Mechanical Engineering or a related field; advanced certifications in Knowledge Management, Technical Communication, or Instructional Design preferred.
  • 20+ years of relevant experience, with at least 5 years in a leadership role within knowledge management, technical content development, or related fields.
  • Expertise in content management systems, multimedia development tools, and data management.
  • Familiarity with AR/VR, AI technologies, and 3D modeling software is highly desirable.
  • Strong leadership and communication skills, with experience managing cross-functional, multi-regional teams.
  • Experience in change management is an added advantage.

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