
Process Quality Manager
2 days ago
We are seeking a highly motivated and detail-oriented individual with a strong background in quality assurance and process improvement.
The successful candidate will be responsible for monitoring process quality, driving continuous improvement, and managing a team of quality professionals.
- Key Responsibilities:
- Supervise and guide a team of quality analysts to ensure high-quality delivery standards.
- Oversee end-to-end quality audits for various processes, identifying gaps and implementing corrective and preventive actions.
- Analyze quality trends and collaborate with operations/training teams for performance improvement plans.
- Develop and maintain quality guidelines and checklists as per client expectations and compliance requirements.
- Prepare and present quality dashboards, RCA reports, and improvement initiatives to internal and external stakeholders.
- Participate in calibration sessions to align internal and external expectations.
- Act as a subject matter expert (SME) for various processes and ensure compliance with applicable regulations.
- Drive process improvement projects to enhance accuracy, reduce defects, and improve customer satisfaction.
Required Skills & Qualifications:
- Bachelor's degree in any discipline.
- Minimum 4-6 years of experience in quality assurance, with at least 2 years in a supervisory role.
- Strong understanding of quality tools and methodologies (e.g., Six Sigma, RCA, CAPA).
- Proficient in MS Excel, PowerPoint, and reporting tools.
- Excellent communication, coaching, and stakeholder management skills.
- Ability to work in a fast-paced and dynamic environment.
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