IT System Specialist

2 weeks ago

Tirupati, Andhra Pradesh, India beBeeApplication Full time ₹ 50,00,000 - ₹ 75,00,000
Job Title

Application Support Analyst

About the Role

We are seeking a highly skilled Application Support Analyst to join our team. This is a hands-on role that sits at the heart of our business operations, supporting our bespoke applications across key areas.

This role requires someone who thrives in a fast-paced, dynamic environment — someone who can think on their feet, manage competing priorities, and remain calm and effective under pressure.

The ideal candidate will have proven experience in application support within a high-pressure, fast-changing environment. They will have strong analytical and problem-solving skills with attention to detail and be able to adapt quickly, take ownership, and drive issues to resolution.

The role involves acting as a front-line responder within the Application Support team, resolving incidents and service requests raised by users. The successful candidate will be able to maintain and manage Problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.

They will also be responsible for developing and maintaining deep functional knowledge of our bespoke trading application, acting as a subject matter expert for users and internal teams. Additionally, they will provide consistent, high-quality daily support to users across multiple departments and locations.

Required Skills and Qualifications
  • Proven experience working with and documenting bespoke business applications, with the ability to become a subject matter expert quickly.
  • Demonstrated experience delivering training to stakeholders and end users in a clear and engaging manner.
  • Strong analytical skills, with the ability to investigate and determine root causes of recurring application issues.
  • Familiarity with ITSM tools such as ServiceDesk Plus, ServiceNow (SNOW), or Zendesk.
  • Logical thinker with a proactive approach to problem-solving; able to work independently and collaboratively within a team.
  • Some knowledge of SQL, particularly for querying and troubleshooting data-related issues.
  • Highly adaptable and proactive, with a willingness to step in and support team coverage during peak periods or absences.
  • Excellent communication skills, capable of translating technical issues into clear, non-technical language for end users and stakeholders.
Benefits

The role offers a competitive salary and benefits package, including opportunities for career growth and professional development. We value our employees' well-being and offer a healthy work-life balance.

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