IT Service Management Lead

2 weeks ago


Thiruvananthapuram, Kerala, India Envestnet | Yodlee Full time

About the Role

Envestnet is seeking a skilled IT Service Management Lead to join our Enterprise Services team. As a key member of our team, you will be responsible for ensuring the accuracy and quality of our Configuration Management Database (CMDB).

Key Responsibilities

  • Develop and maintain the CMDB, ensuring all configuration items are accurately documented and up-to-date.
  • Collaborate with cross-functional teams to integrate data into the CMDB and promote its importance.
  • Design and generate reports and dashboards to support infrastructure and enterprise teams.
  • Identify opportunities to enhance the CMDB and implement improvements to support Continual Service Improvement (CSI).
  • Manage data ingestion from external sources and ensure data accuracy.

Requirements

  • Minimum 5-7 years of experience working with a CMDB.
  • Experience using Jira or similar systems.
  • Ability to prioritize and organize effectively in a fast-paced environment.
  • Strong working relationships with peers and project members.

Preferred Qualifications

  • ITIL Certification.


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