Customer Service and Sales Team Lead

4 weeks ago


Thiruvananthapuram, Kerala, India Techfaya Innovations Pvt Ltd Full time
Job Title: Customer Service and Sales Team Lead

Job Summary:

We are seeking a highly skilled Customer Service and Sales Team Lead to join our team at Techfaya Innovations Pvt Ltd. As a key member of our sales team, you will be responsible for providing exceptional customer service, building and managing a team of customer service representatives, and driving sales growth.

Responsibilities:

* Serve as the primary point of contact for all customer service/sales inquiries, adept in building and managing a team of efficient customer service representatives.

* Manage the inbound/outbound US phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.

* Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach.

* Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

* Developing and implementing process improvements to increase efficiency in customer service operations.

* Use advanced sales techniques, understand customers' needs to receive all information required to process these quotes, close the sales and pass them to the production team.

* Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization.

* Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met.

Qualifications:

* Excellent verbal and written communication skills.

* Excellent leadership, communication, sales, and customer service skills.

* Ability to stay calm under pressure and maintain a positive attitude.

* Ability to meet deadlines and prioritize tasks.

* Excellent phone etiquette and active listening abilities.

* Must be a quick learner with an exceptional ability to make decisions.

* 1+ years of customer service/sales experience(mandatory) with US customers preferably in a leadership role.

Additional Information:

* An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach.

* A clear performance management system and incentive plan.

* Family Health Insurance with up to 2L Sum Insured.

* Refuel - In-office snacks/coffee and refreshments.

* 5 days working (Monday-Friday)

* Timings : 8:30 PM to 5:30 AM

* Salary: 3 to 6 LPA
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