Customer Service Lead

2 days ago


Delhi, Delhi, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Service Lead

About the Role

We are seeking an experienced Customer Service Lead to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support.

Your primary responsibilities will include:

  • Responding to Client Enquiries
  • Owning Requests and Complaints
  • Monitoring the Helpdesk and Team
  • Conducting Customer Feedback Surveys
  • Collaborating with Other Departments
  • Handling Complaints and Emergencies
  • Familiarizing Yourself with Building Operating Procedures
  • Assisting with Administrative Tasks
  • Participating in Events and CSR Activities
  • Serving as a Secondary Point of Contact
  • Preparing Working Schedules

Key Skills and Qualifications

  • Excellent Communication and Interpersonal Skills
  • Problem-Solving and Conflict Resolution
  • Time Management and Organisation
  • Customer Service Experience

Benefits

We offer a competitive salary package, comprehensive training and development opportunities, and a dynamic work environment.

What We Offer

We are committed to providing a supportive and inclusive work environment that encourages growth and development. Our team is passionate about delivering exceptional customer service and making a positive impact on our clients' lives.



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