Enterprise Support Specialist

1 day ago

Kolkata, West Bengal, India beBeeDistribution Full time ₹ 80,00,000 - ₹ 1,20,00,000
About the Role

As a key member of our support team, you will be responsible for delivering exceptional customer service and technical expertise to our global client base. Your primary focus will be on supporting and maintaining JD Edwards EnterpriseOne systems, ensuring optimum application performance and proposing added-value solutions.

You will work closely with internal applications teams and external suppliers to communicate issues and ensure application fixes and changes meet business requirements.

As a proactive problem manager, you will aim to minimise the occurrence and business impact of recurring incidents. You will also support junior consultants with functional questions and issues, lead projects/on-boarding activities, and build trusted relationships with stakeholders and customers.

Key Responsibilities:
  • Provide first- and second-line support for customers and ensure service level agreements are met.
  • Liaise with internal applications team/external suppliers to communicate issues and ensure application fixes and changes meet business requirements.
  • Take a proactive approach to problem management, aiming to minimise the occurrence and business impact of recurring incidents.
  • Support junior consultants with functional questions and issues and lead projects/on-boarding activities for defined activities/customers.
  • Build trusted relationships with stakeholders and customers (internal and external), ensuring open communication, alignment on goals, and successful delivery of outcomes.
Requirements:
  • Minimum 3 years' experience in Oracle JD Edwards implementation or support, specifically within core Distribution modules: Inventory, Sales, Advanced Pricing, and Procurement.
  • Experience with Transportation and/or Advanced Warehousing modules is highly desirable.
  • Broad knowledge of additional functional areas such as Finance, Manufacturing, Service Management, or Contract Billing would be an advantage.
  • Hands-on experience with JD Edwards versions up to and including EnterpriseOne 9.2.
  • JD Edwards World Software experience is a plus.
  • Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and confidently to both technical and non-technical stakeholders.
We Offer:
  • Being part of an industry-leading organisation recognised for excellence.
  • Collaborate with a diverse, international team supporting a rapidly growing global client base.
  • Benefit from strong development opportunities across cutting-edge technologies and global delivery models.
  • Enjoy flexible working arrangements, including remote options, to help you maintain a healthy work-life balance.
  • Join a cooperative and friendly team that thrives in a values-driven, inclusive workplace.

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