Phone Support Specialist

12 hours ago

Vijayawada, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 45,00,000
Job Title: Customer Service RepresentativeLocation: Remote, IndiaTimings: 6:30 pm to 3:30 am IST (US Shift)Job Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. In this role, you will be the primary contact for US-based clients, providing exceptional support and ensuring a positive customer experience.

You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities:
  • Serve as the primary contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products and services.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with industry knowledge to assist clients effectively.
Qualifications
  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.
Preferred Skills
  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.

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