Global AR Operations Expert

3 weeks ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

Job Responsibilities:

The Global Accounts Receivable (GAR) team at ADCI HYD 13 SEZ is seeking a skilled and experienced AR Business Analyst to play a critical role in enabling the Global AR Operations vision and strategy. As a key member of the team, you will be responsible for ensuring that policies, procedures, and technology are correctly deployed, understood, and adopted.

Key responsibilities include:

  • Becoming a subject matter expert in AR policies, processes, procedures, and tools
  • Managing the onboarding of new business channels launches/expansions onto AR tools, including requirement gathering, configuration, UAT/PVT, go/no-go decision, reporting, and hypercare
  • Authoring, cataloging, and maintaining up-to-date SOPs, process documents, and desktop procedures for the tools
  • Working closely with front-line managers and the training team to develop and maintain functional training documents for AR sub-processes and functions
  • Delivering functional training as part of new hire and ongoing L&D programs
  • Reviewing trouble tickets raised by AR users, identifying and addressing training gaps, and escalating to product and tech teams as appropriate
  • Advocating and driving adoption of AR tools, providing reporting and insights, and working with front-line managers to address adoption gaps
  • Representing users' needs to tech teams and Global Process Owners by gathering feedback and writing and grooming user stories
  • Representing the operations community in projects, launches, and expansions
  • Writing test scripts and conducting UAT for AR tools and features launches
  • Administering and super-usering AR tools
  • Conducting time studies and other efforts to measure the efficiency of AR operations, the impact of process and tools improvements, and providing feedback to floor managers, product, and tech organizations


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