Global AR Operations Expert
3 weeks ago
Job Responsibilities:
The Global Accounts Receivable (GAR) team at ADCI HYD 13 SEZ is seeking a skilled and experienced AR Business Analyst to play a critical role in enabling the Global AR Operations vision and strategy. As a key member of the team, you will be responsible for ensuring that policies, procedures, and technology are correctly deployed, understood, and adopted.
Key responsibilities include:
- Becoming a subject matter expert in AR policies, processes, procedures, and tools
- Managing the onboarding of new business channels launches/expansions onto AR tools, including requirement gathering, configuration, UAT/PVT, go/no-go decision, reporting, and hypercare
- Authoring, cataloging, and maintaining up-to-date SOPs, process documents, and desktop procedures for the tools
- Working closely with front-line managers and the training team to develop and maintain functional training documents for AR sub-processes and functions
- Delivering functional training as part of new hire and ongoing L&D programs
- Reviewing trouble tickets raised by AR users, identifying and addressing training gaps, and escalating to product and tech teams as appropriate
- Advocating and driving adoption of AR tools, providing reporting and insights, and working with front-line managers to address adoption gaps
- Representing users' needs to tech teams and Global Process Owners by gathering feedback and writing and grooming user stories
- Representing the operations community in projects, launches, and expansions
- Writing test scripts and conducting UAT for AR tools and features launches
- Administering and super-usering AR tools
- Conducting time studies and other efforts to measure the efficiency of AR operations, the impact of process and tools improvements, and providing feedback to floor managers, product, and tech organizations
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