Project Manager

1 week ago

Noida, Uttar Pradesh, India beBeeProjectManagement Full time ₹ 1,20,00,000 - ₹ 1,80,00,000
Project Management LeadAbout the Role

We're seeking a skilled Project Management Lead to drive operational excellence across our high-impact support organization.

This role sits at the heart of our support function, acting as the connective tissue between strategic initiatives, project execution, and cross-functional coordination.

Key Responsibilities
  • Establish and enforce PMO frameworks, methodologies, and tools tailored to ITIL and support operations.
  • Drive clarity, follow-through, and accountability by ensuring action items are documented, owners are assigned, and timelines are met.
  • Ensure all projects follow consistent lifecycle practices and maintain centralized documentation and a single source of truth for project status, risks, decisions, and KPIs.
  • Oversee a portfolio of initiatives impacting Customer Support, ITSM processes, and service delivery.
  • Facilitate demand management, prioritization, and capacity planning across support teams.
  • Track dependencies, budgets, timelines, and resource utilization across active and upcoming projects.
  • Create and deliver project dashboards, reports, and executive summaries on performance, risks, and progress.
  • Serve as liaison between project teams, service owners, business stakeholders, and senior leadership.
  • Ensure projects integrate with ITIL-aligned processes (e.g., Incident, Problem, Change, Service Request).
  • Collaborate with ITSM teams to ensure new initiatives support SLA targets, customer satisfaction, and service stability.
Required Qualifications
  • 5+ years of experience in project/program management or PMO functions.
  • Strong understanding of ITIL best practices and their application in operational environments.
  • Proven experience managing projects within Customer Support, ITSM, or Service Desk functions.
  • Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA).
  • Strong organizational, communication, and stakeholder management skills.
  • Ability to translate strategic goals into actionable and measurable project outcomes.
Benefits

Ingenico is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment where every employee feels respected and empowered.

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