Site Reliability Leadership

Reliability Engineering Manager

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• As a reliability engineer manager, you will be responsible for ensuring the availability, latency, and performance of our SaaS platform on Azure. This involves defining and enforcing reliability standards, leading high-impact projects, mentoring engineers, and eliminating toil at scale.">

Key Responsibilities:

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• Define customer-centric SLIs/SLOs for Tier-0/Tier-1 services and publish, review quarterly, and align teams to them.">
• Run the error-budget policy with multi-window, multi-burn-rate alerts; clear runbooks and paging thresholds.">
• Gate changes by budget status (freeze/relax rules) wired into CI/CD.">
• Maintain SLO/EB dashboards (Azure Monitor, Grafana/Prometheus, App Insights). Run weekly SLO reviews with engineering/product.">
• Drive roadmap tradeoffs when budgets are at risk; land reliability epics.">
• Lead SEV1/SEV2 incidents without drama: own comms, run blameless postmortems, and make corrective actions stick.">
• Engineer reliability in: Multi-AZ/region patterns (active-active/DR), PDBs/Pod Topology Spread, HPA/VPA/KEDA, resilient rollout/rollback.">
• Harden clusters (network, identity, policy), optimize node/pod density, ingress (AGIC/Nginx); mesh optional.">
• Metrics/traces/logs with Azure Monitor/App Insights, Log Analytics, Prometheus/Grafana, OpenTelemetry. Alert on symptoms, not noise.">
• Terraform/Bicep modules, GitOps (Flux/Argo), policy-as-code (Azure Policy/OPA Gatekeeper). No snowflakes.">
• Azure DevOps/GitHub Actions with canary/blue-green, progressive delivery, auto-rollback, Key Vault-backed secrets.">
• Load testing, right-sizing, autoscaling; partner with FinOps to reduce spend without hurting SLOs.">
• Define RTO/RPO, test backups/restore, run game days/chaos drills, validate ASR and multi-region failover.">
• Entra ID (Azure AD), managed identities, Key Vault rotation, VNets/NSGs/Private Link, shift-left checks in CI.">
• Automate recurring ops, build self-service runbooks/chatops, publish golden paths for product teams.">
• Be the technical owner on calls; communicate tradeoffs and recovery plans with authority.">
• Architectures, runbooks, postmortems, SLIs/SLOs—kept current and discoverable.">

Requirements:

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• Bachelor's in CS/Engineering (or equivalent experience).">
• 12+ years in production ops/platform/SRE, including 5+ years on Azure.">
• Deep operational expertise in PostgreSQL, including HA/DR, logical/physical replication, performance tuning.">
• AKS (must-have); Front Door/App Gateway, API Management, VNets/NSGs/Private Link, Storage, Key Vault, Redis, Service Bus/Event Hubs.">
• Observability: Azure Monitor/App Insights, Log Analytics, Prometheus/Grafana; SLO design and error-budget operations.">
• IaC/automation: Terraform and/or Bicep; PowerShell and Python; GitOps (Flux/Argo). Pipelines in Azure DevOps or GitHub Actions.">
• Proven incident leadership at scale, blameless postmortems, and SLO/error-budget governance with change gating.">
• Mentorship and crisp written/verbal communication.">

Nice to Have:

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• Apache NiFi, Apache Flink, Apache Kafka or Redpanda (self-managed on AKS or managed equivalents); schema management, exactly-once semantics, backpressure, dead-letter/replay patterns.">
• Azure Solutions Architect Expert, CKA/CKAD.">
• ITSM (ServiceNow), on-call tooling (PagerDuty/Opsgenie).">
• Compliance/SecOps (SOC 2, ISO 27001), policy-as-code, workload identity.">
• OpenTelemetry, eBPF tooling, or service mesh.">
• Multi-tenant SaaS and cost optimization at scale.">