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Experienced Travel Professional Wanted
2 weeks ago
We are seeking an experienced travel expert to act as a liaison between us and our clients.
The ideal candidate will possess excellent communication skills, active listening, and the ability to effectively manage bookings, provide product information, and handle customer inquiries.
Key Responsibilities:
- Manage domestic and international flights, rail, and other travel arrangements.
- Provide information on products and services, including visas, forex, health regulations, and insurance.
- Handle refunds and cancellations of air tickets.
- Coordinate with clients and internal teams to issue tickets and utilize bonus miles and rewards.
- Follow established communication scripts when handling customer inquiries.
- Identify customer needs, research issues, and provide solutions and alternatives.
- Build sustainable relationships and engage customers through exceptional service.
Essential Qualifications:
- Effective communication and active listening skills.
- Excellent knowledge of computer reservations systems and GDS systems.
- Ability to interact, communicate, and negotiate effectively.
- Ability to multi-task, set priorities, and manage time efficiently.
- Sound knowledge of domestic and international travel trends.
- Passionate interest in geography and strong travel knowledge.
- Attention to accuracy and detail.
Education: A graduate degree with a diploma in Travel and Tourism is preferred.
Experience: Total 3-5 years of relevant experience in the travel industry is required.
This role is ideal for those passionate about travel and customer service.
