Senior Relationship Manager

4 days ago


Delhi Gurgaon Gurugram, India beBeeCustomerRelationship Full time US$ 9,00,000 - US$ 12,00,000

Job Title: Senior Relationship Manager - Branch Growth

About the Role

We are seeking an experienced Senior Relationship Manager to lead our branch growth initiatives. The successful candidate will be responsible for managing a team of relationship managers and driving business growth through effective customer engagement and relationship management.

Key Responsibilities
  1. Lead a team of relationship managers to achieve business objectives, including liability book growth, fee income, and portfolio quality metrics.
  2. Guide and mentor relationship managers to deliver exceptional customer experiences and ensure they meet organizational goals.
  3. Develop and implement strategies to acquire new customers and retain existing ones, focusing on cross-selling non-financial and financial products.
  4. Collaborate with product teams to design action plans and drive business initiatives, ensuring alignment with organizational goals.
  5. Analyze sales and service processes to identify areas for improvement and develop solutions to enhance customer profitability.
  6. Mentor and train relationship managers to handle customer requirements and service requests effectively.
  7. Work closely with branch heads, cluster heads, and circle business managers to design and drive CO agendas, initiatives, and organizational goals.
Requirements
  • Proven experience as a senior relationship manager in a similar industry.
  • Strong leadership skills, with ability to manage a team and drive business results.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.
  • Familiarity with customer relationship management (CRM) systems and tools.
  • Ability to analyze data and develop insights to inform business decisions.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic team and contribute to business growth.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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