
Senior Relationship Manager
4 days ago
Job Title: Senior Relationship Manager - Branch Growth
About the RoleWe are seeking an experienced Senior Relationship Manager to lead our branch growth initiatives. The successful candidate will be responsible for managing a team of relationship managers and driving business growth through effective customer engagement and relationship management.
Key Responsibilities- Lead a team of relationship managers to achieve business objectives, including liability book growth, fee income, and portfolio quality metrics.
- Guide and mentor relationship managers to deliver exceptional customer experiences and ensure they meet organizational goals.
- Develop and implement strategies to acquire new customers and retain existing ones, focusing on cross-selling non-financial and financial products.
- Collaborate with product teams to design action plans and drive business initiatives, ensuring alignment with organizational goals.
- Analyze sales and service processes to identify areas for improvement and develop solutions to enhance customer profitability.
- Mentor and train relationship managers to handle customer requirements and service requests effectively.
- Work closely with branch heads, cluster heads, and circle business managers to design and drive CO agendas, initiatives, and organizational goals.
- Proven experience as a senior relationship manager in a similar industry.
- Strong leadership skills, with ability to manage a team and drive business results.
- Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.
- Familiarity with customer relationship management (CRM) systems and tools.
- Ability to analyze data and develop insights to inform business decisions.
- A competitive salary and benefits package.
- The opportunity to work with a dynamic team and contribute to business growth.
- Ongoing training and development opportunities to enhance your skills and knowledge.
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