Senior Operations Manager HRO
3 weeks ago
Job Summary
We are seeking an experienced and skilled HRO Operations Manager to join our team at Genpact. The ideal candidate will have a deep understanding of human resources operations and be able to lead and manage our HRO operations effectively.
Key Responsibilities
- Lead the overall operational activities of our HRO operations, ensuring noise-free operations and strong customer stakeholder management.
- Develop and manage effective working relationships across the organization and collaborate with clients to ensure their needs are met.
- Identify, implement, and oversee process improvements to ensure efficient and accurate data processing.
- Partner with multiple stakeholders to ensure all data is efficiently managed in the Workday system.
- Provide strategic business support and implement solutions to enable the business to achieve its talent and growth objectives.
- Escalate and handover Tier 3 queries to the COE or HRBP.
- Resolve and research associate queries as required, including annual processes.
- Case management and case triaging, including updating case status on ServiceNow.
- Review and audit employee portal content and provide required support.
- Support complex projects, including new policies, programs, systems implementation, and other business reorganizations.
- Continuously identify and analyze opportunities for process improvement and BD Client service enhancements.
- Forecast staffing needs and manage team scheduling.
- Ensure timely quality delivery of own work and processes by supporting Service Levels.
Qualifications
- Any graduate/postgraduate.
- Excellent verbal, written, presentation, and interpersonal skills in English.
- Relevant experience in talent acquisition and total rewards.
- Exposure to transition of a new HRO process.
- E2E knowledge with work experience in HRO.
- HR skillset and experience – Intermediate. Knowledge of Workday.
Preferred Qualifications
- Workday.
- PGDBM/Relevant certification in HR will be preferred.
- Experience in Workday & ServiceNow.
- Green belt/Lean Six sigma certified would be preferred.
- Relevant experience in North America HRO domain.
- Excellent soft skills to deal with sensitive employee grievances or relations.
- Excellent verbal, written, presentation, and interpersonal skills in English.
About Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
About the Role
This role is an exciting opportunity to join our team and contribute to the success of our HRO operations. If you are a motivated and experienced HRO professional with excellent leadership and communication skills, we encourage you to apply for this position.
How to Apply
Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you.
Equal Employment Opportunity
Genpact is an equal employment opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.
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