Sales Order Operations Manager

4 days ago

Hyderabad, Telangana, India beBeeSpecialist Full time ₹ 60,00,000 - ₹ 1,20,00,000
Key Responsibilities Include:Job Description

As a sales order specialist, you will be responsible for delivering services in the area of sales support and handling processes related to order entry and management, order fulfillment, contract management, master data management, territory manager support, and reporting and analysis.

You will also be encouraged to perform regular operations as an individual contributor in performing these tasks.

Main Responsibilities
  • Lead a team working in sales support area and own a smooth operation.
  • Responsible for team outcome (efficiency / critical metric / sla) and reporting of critical metric / sla.
  • Act as subject matter specialist and resolve/support team in achieving business objectives.
  • Own customer/third-party relationship and governance to drive surprise-free operation and revenue maximization.
  • Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
  • Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
  • Perform following activities as part of individual contributor role:
    • Booking and validation of contract orders in erp system and corresponding updating to contracts in erp.
    • Building a relation with clients and sales representatives and becoming a point-of-contact for customer/sales inquiries.
    • Coordinate (phone/emails) with service technicians, logistics teams, and sales to ensure the right delivery, installation, and confirmation to customers for the orders placed.
    • Bring together details from customers and sometimes service technicians for accurate invoicing (including cn/dn notes) and ensure to have complete the billing/invoicing timely as per the contractual agreements.

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